Messaging
Messaging terms and conditions
These terms cover the text messages sent by Horizon Assisted Living Home, the SMS program we refer to as Horizon ALH.
Last updated 09/22/2026
Program description
Horizon Assisted Living Home, a residential assisted living home at 19728 N 79th Ave, Glendale, AZ 85308, operates an SMS program under the name Horizon ALH. We use it to reply to people who have contacted us and to keep families informed about arrangements they have already asked for.
What we send
- Replies to an enquiry you sent us through our website, by email, or by phone
- Confirmations and reminders for tours you have scheduled
- Appointment reminders
- Account notices, such as billing or paperwork we need from you
We do not send marketing blasts, promotions, or third party offers.
How you opt in
You join the program only by giving us your express written consent. In practice that means one of the following:
- Ticking the SMS consent box on our contact form, which is never ticked for you and is never required
- Giving us your number in person or on a form during an enquiry or admission and telling us we may text it
- Texting us first, which we treat as permission to reply by text
Consent to receive text messages is not a condition of any purchase, admission, or service. If you would rather not be texted, we will simply call or email you instead.
Message frequency
Message frequency varies. Most people receive only a handful of messages, tied to the enquiry, tour, or appointment they asked about. We do not send messages on a fixed schedule.
Costs
Message and data rates may apply. Horizon Assisted Living Home does not charge you for the messages, but your mobile carrier may charge you for sending or receiving them. Check your plan if you are unsure.
How to stop messages
Reply STOP to any message to cancel. We will send one final message confirming that you have been unsubscribed, and after that we will not text you again unless you opt back in.
You can also opt back in at any time by texting START, by ticking the box on our contact form again, or by asking us directly.
How to get help
Reply HELP to any message for help and contact information. You can also email us at info@horizonalh.net or use the contact form, and a person will get back to you.
Supported carriers and delivery
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and on network conditions, so we cannot guarantee that any particular message arrives, or arrives on time. For anything time sensitive we will call you.
Privacy
Mobile phone numbers collected for SMS are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party. Our full Privacy Policy explains what we collect and why.
Changes to these terms
We may update these terms. The date at the top of this page shows when they last changed, and the current version always lives at this address.
Contact us
Horizon Assisted Living Home
19728 N 79th Ave, Glendale, AZ 85308
info@horizonalh.net